Vinopremier.com is an online store specialised in the sale of wines and gourmet products, with a strong presence in e-commerce in Spain and an international projection, including a presence in Mexico City. We ship throughout the national territory (Mainland, Balearic Islands, Canary Islands, Ceuta and Melilla) and offer international shipping to various European countries.
During the purchase process, the user is informed, before completing the order, of the total amount payable, including the price of the products, the legally applicable taxes and, where applicable, the shipping costs.
Delivery times are indicative, apply on working days and are subject to product availability in stock:
Mainland: usual delivery within 24 to 72 hours.
Balearic Islands: approximate delivery within 3 to 5 working days.
Canary Islands, Ceuta and Melilla: approximate delivery within 7 to 10 working days.
Europe: delivery times vary depending on the destination country.
If, for logistical reasons, lack of availability or force majeure, an order cannot be delivered within the usual timeframes, Vinopremier.com will inform the customer of the estimated delivery date.
Shipping costs are calculated automatically and are always shown during the purchase process, before the order is completed.
For shipments within Spain, the applicable shipping costs will depend on the type of order and the destination, and will be shown in detail during the purchase process.
In the case of shipments to the Canary Islands, product prices and shipping costs are the same as those applied to the rest of the Mainland, with a flat shipping rate of €7.5. Customs duties and taxes are included in the final price, and all administrative and documentation procedures are managed through Click Canarias, which handles the entire process.
For shipments outside Spain, the displayed price does not include any possible taxes, customs duties or other additional charges arising from the destination country, which shall be borne by the buyer in accordance with the applicable regulations.
If, due to force majeure circumstances, a product is not available after the purchase has been completed, Vinopremier.com will inform the customer by email of the total or, where applicable, partial cancellation of the order.
Currently, there is no minimum purchase amount for free shipping, except for occasional promotions that will be expressly communicated on the website.
Once the order has been placed, the customer will receive a confirmation email. When the order is shipped, a new email will be sent with the information necessary to track the shipment.
All orders are shipped in packaging specially designed for the transport of bottles, in order to ensure maximum protection during transit. Shipments are insured against breakage or loss for 100% of their value. In the event of an incident, Vinopremier.com will replace the product at no additional cost to the customer.
Vinopremier.com makes available to its customers various secure payment methods, classified into standard payment methods and financed or deferred payment methods, with the aim of facilitating the purchase process and adapting to the needs of each customer.
The availability of payment methods may vary depending on the order, the amount, the billing address or the selected country. All payments are made through secure platforms that guarantee the confidentiality of data.
If you have any questions, our customer service team will be happy to assist you before completing your purchase.
Credit or debit card
We accept payments by credit and debit card through secure payment platforms. The amount will be charged immediately at the time the order is confirmed.
PayPal
You can pay quickly and securely using your PayPal account, without having to enter your card details on our website.
Bank transfer
We offer the possibility of paying by bank transfer. The order will be processed once receipt of the corresponding amount has been confirmed.
In-store payment
Available exclusively for orders with collection at physical stores. Payment can be made in cash or by card at the time of collection, allowing you to save on shipping costs.
Deferred payment with SeQura
For certain orders and always subject to validation, we offer deferred or instalment payment options through external financing providers. These options allow the order amount to be divided into several payments or the charge to be deferred in accordance with the conditions indicated during the purchase process.
The availability of these options, as well as the minimum and maximum amounts, depend on the order amount, the billing country and the validation carried out by the corresponding financial institution.
The customer has a period of 14 calendar days from receipt of the order to exercise the right of withdrawal. Products must be returned in their original packaging, sealed and in perfect condition.
Return shipping costs shall be borne by the customer.
To find out all applicable conditions and exceptions, please consult our General Terms and Conditions of Purchase.
Vinopremier.com offers the possibility of reserving certain products by making an advance payment of 20% of the total product value.
This type of transaction is managed exclusively by bank transfer or deposit into an account and is subject to availability and the specific conditions of the reserved product.
The prices of the products shown on the website include the legally applicable VAT. Products will be available for sale while stocks last.
Placing an order implies acceptance of the offered price and the general terms and conditions of sale in force at that time. Once the order has been formalised, the purchase shall be deemed completed for all legal purposes.
Discounts and promotions offered on the website will be valid only for the period indicated and in accordance with the specific conditions of each promotion.
For any queries related to shipping, payments or orders, the customer can contact our customer service department via the contact section or by calling:
+34 918 626 606
